Product newly bought giving you issues? As a member, you are entitled to get a 1-to-1 exchange up to 30days!*

Log in, scroll down to ” Member Perks” tab to download the e-voucher titled extension of 1-to-1 exchange to 30 days.
Present your e-voucher to cashier for redemption.

*Only certain products with a manufacturer’s defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:
    1.The product has an actual ‘Manufacturer’s Defect’
    2.The packaging and all its original content (including any software and manuals) is complete and in good condition
    3.The product is accompanied with original receipt
Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners), DJI Products, Fitness & Wearables, Gaming Consoles are not available for a One-to-One exchange and must be sent to the manufacturer’s service center for any warranty service.
Kindly refer to the terms & conditions at the back of our sales receipt for more info.